Knowledge base

Explore How-To's and learn best practices from our knowledge base.

Popular articles

• Knowledge Database Search and Logging a Level 2 Support Request

  This article highlights the use of the support portal to search the knowled...

• Understanding Matcher Configurations for Carpooling

  TABLE OF CONTENTS What Are Matcher Configurations? Key Matcher Configurat...

• Manage My Vehicles in the Carpool App

  This guide provides instructions for managing vehicles in the carpool app. W...

• Have I been assigned a car park for my ride?

  If you're lucky enough to belong to an organisation that has set aside a...

• Repeated Rides Feature

  Repeated Ride Recurring bookings can be made as far as 7 days ahead via ...

• Private Rides Feature

  Private Ride The default matching that occurs for a carpool request will...

• Carpool Matching Guidelines

  Whether you are new to carpooling or a seasoned carpooler, these guidelines ...

• Carpool - Adding Extra Passengers

  How to Add Extra Passengers to Your Ride There are two different ways th...

• How to Manage Carpool Requests and Trips

  5 STEPS 1. Click the start tutorial to start. You can use the magnifying ...

• How to Start/Complete your Carpool Trip

  In the process of carpooling, drivers are entrusted with the responsibility ...