Knowledge base

Explore How-To's and learn best practices from our knowledge base.

Popular articles

• What Notifications will I receive for my Carpool and Parking Reward?

  Once a carpooler (driver/rider) submits a booking request, notifications for...

• App Maintenance Notice

  When the system is under maintenance, the mobile app user will be presented ...

• Operations Portal - Help & Support

  This article explains how to use the available Help and Support button in th...

• Admin Portal - Help & Support

  This article explains how to use the available Help and Support button in...

• Private Rides Feature

  Private Ride The default matching that occurs for a carpool request will...

• Manage My Vehicles in the Carpool App

  This guide provides instructions for managing vehicles in the carpool app. W...

• How to Manage Carpool Requests and Trips

  5 STEPS 1. Click the start tutorial to start. You can use the magnifying ...

• Knowledge Database Search and Logging a Level 2 Support Request

  Highlights the use of the support portal to search the knowledge database an...

• Carpool In-App Messages and Notifications

  TABLE OF CONTENTS In-App Messaging Push Notifications How to reque...

• Carpool - Adding Extra Passengers

  How to Add Extra Passengers to Your Ride There are two different ways th...