Frequently Asked Questions

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General Carpooling 10

• Why should I start carpooling?
• Why is Liftango only for certain groups?
• Why do I have to use my university/company email address?
• First time carpooler? Some etiquette tips for you!
• I need a ride now!! Can you pick me up?

See all 10 articles

Matching Rides 5

• Carpool Matching Guidelines
• Help! We're in a hurry and can't match a ride!
• Why am I shown rides that don't match my request?
• Where can I find my ride history?
• What Notifications will I receive for my Carpool and Parking Reward?

How to Use the App 15

• Carpool User Sign Up - Mobile Application
• Single Sign On (SSO)
• Do I have to enable location services?
• Manage My Vehicles in the Carpool App
• How to Manage Carpool Requests and Trips

See all 15 articles

Troubleshooting

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Signing Up and Passwords 4

• I haven't received my verification email
• I signed up with the wrong email address - what do I do?
• Password Guidelines: Creating Strong and Secure Password
• Zoho Assist and Device Screen Sharing Tutorial

Parking 1

• I've been given a parking ticket - what do I do?

Resources

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Help from Support 4

• Knowledge Database Search and Logging a Level 2 Support Request
• How to Review Tickets in Freshdesk Support Portal
• Operations Portal - Help & Support
• Admin Portal - Help & Support

Releases and Updates

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Updates 3

• Payment Service Security Update
• Terms and Conditions Acceptance in the mobile application
• Security Enhancement: Password Reset Process Update