It can happen. You signed up with your personal email address rather than the one that you use at work, or at uni.
Perhaps you've tried to create a ride and been rejected, or have received an email to let you know that all is not good with your account.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43135919036/original/XVI_DfIAz-fJdkCRsGBwqbMd5EHajQbxqg.png?1592267217)
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43135919058/original/HAO_iSq9gyMb3OU3impfsDruS1S-uAB0tQ.png?1592267228)
Don't panic - there's no harm done. Just create a new account with the correct email, and continue on your way.
Your original account is sitting in limbo, in a carpooling network designed specifically for wrong email addresses, and will stay this way until it's eventually cleaned up.
If you're still having trouble with signing in, though, just contact support@liftango.com and we will get you up and running.