TABLE OF CONTENTS
Effectively managing the ride start and ride complete thresholds is essential for delivering a seamless and dependable carpool experience. These thresholds mark the critical points when a ride officially begins and concludes, significantly impacting factors such as prompt pickups, accurate journey tracking, and ultimately, customer satisfaction.
Ride Start Threshold
This is the number of hours to enable a carpool user to start a ride before the ride departure time.
If none is specified, users can always start future rides.
Ride Complete Threshold
This is the number of hours to enable a carpool user to complete a ride after the ride arrival time.
If none is specified, users can only complete rides at a maximum default of 24h.
Where Ride Start Threshold is 1 Hour
If you look closely, you would see the current time is at 5:54 pm and the option to start the ride is not yet visible.
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Here, we can see it's 5:55pm (exactly 1 hour from ride time), and we can see here that we are able to start the ride.
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Where Ride Complete Threshold is 1 hour
The current time here is 8:05 pm, as expected, the Complete trip is still not anymore visible.
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Note: To maintain transparency, network administrators should proactively communicate the threshold settings to their users. This information can be conveyed through various channels, such as the service's website or customer support channels.
Contact Us
Kindly reach out to us at support@liftango.com if you need to tweak these configurations. Let us know if there are any inquiries.