Overview


We are committed to ensuring the utmost security of your data and maintaining a safe experience when using our platform. As part of our ongoing efforts to enhance security, we are implementing changes to the login process, specifically regarding password management. We want to inform you about the upcoming password reset procedure and the improvements it brings to our system.



What's Changing

Next time you log in to our portal, you will notice a change in the authentication process. To ensure the highest level of security, we are introducing a new and improved password management configuration. This enhancement aligns with industry best practices and is designed to protect your account from unauthorized access.


Note: A pop-up box will appear after a user has entered a valid email address when logging in the admin portal. This is how the process will be moving forward.



Password Reset Process

Upon logging in, you will need to reset your password using the "Forgot password" button. This process ensures that only you have access to your account and that your credentials remain confidential. Please be assured that our operations portal sessions are valid for 30 days. This means that you might not be required to reset your password until your current session expires. This change aims to provide a seamless experience while maintaining strong security protocols.

Password Policy Requirements

As part of this security enhancement, we have implemented password policy requirements to ensure the complexity and strength of your password. When creating a new password, please keep in mind the following guidelines:


 Password must contain a lower case letter

 Password must contain an upper case letter

 Password must contain a number

 Password must contain at least 8 characters

 Passwords must match

 Password must contain a special character or a space

 Password must not contain a leading or trailing space

See step-by-step instructions below for reference.


9 STEPS

1. The first step is to open Admin Portal and enter your Email Address.

Step 1 image

2. Enter your email address and click on Sign in button.

Step 2 image

3. Click Forgot your password?

Step 3 image

4. Enter Email and click Reset my password.

Step 4 image

5. A verification code from support@liftango.com will be sent to your email.

Step 5 image

6. Type the Code that was sent to your email.

Step 6 image

7. Enter your new password and take note that the password requirements must be met. Click on Change Password to proceed.

Step 7 image

8. You may now proceed signing in with your new password. Enter Email and Password. Click on Sign in to proceed.

Step 8 image

9. Once successful, you will be redirected to the Home page. And that's it!

Step 9 image

Here's an interactive tutorial

** Best experienced in Full Screen (click the icon in the top right corner before you begin) **

https://www.iorad.com/player/2237048/Security-Enhancement--Password-Reset-Process-Update

 



Ensuring a Secure Experience

We understand the importance of protecting your data, and this update reflects our commitment to providing a secure platform for your operations. Rest assured that this change will not impact the correct behavior of the portal. Instead, it adds an additional layer of security to your account and the information you entrust to us.


If you have any questions or concerns regarding this security enhancement, please do not hesitate to reach out to our support team. We value your partnership and appreciate your understanding as we work together to ensure the highest standards of security.