How to Manage Carpool Requests and Trips : Liftango Knowledge Base

CARPOOL BOOKING

TABLE OF CONTENTS

1. Create New Ride Request
2. Starting and Completing your Carpool Trip

Carpool bookings are done via the user’s app on their mobile devices. Once logged in, the users will notice three buttons that will lead them to the booking page.

Please do take note of the following:

The carpool match is the assigned person for your public or private ride.

Companions can be privately invited to match with your carpool request. If inviting multiple companions for a private ride, only one can accept.

Extra Passengers on the other hand travel on the same journey as the requested ride and do not accept a carpool match.

Do not add your co-carpooler as both companion and extra passenger.

If you have a vehicle and you are also willing to be a rider, then choosing Driver or Rider button will increase your chances of matching with another carpooler!

Below is a step-by-step video tutorial on carpool booking process.
You may also check out the detailed instructions below for more carpooling tips.
Check this tutorial for details on how to add extra passengers.

1. Create New Ride Request

To book a ride, you will need to initially input your Destination and Origin addresses.

Note: It is important that you verify the other details (Departure date & time, companion, etc.) before submitting the booking request.

It is recommended to click the icon to go into Full-Screen mode.

1.1. Regular Rides

This feature shows your top three rides sorted by the latest Departure Time. This feature makes it easier for users to book rides, particularly for the same Origin and Destination addresses.

Note: You will still have the option to update the locations even after selecting Regular Rides.

It is recommended to click the icon to go into Full-Screen mode.

1.2. Updating Ride Details

Should you need to update a detail of your rides, you could either:

Click on the Pencil icon corresponding to the ride you specifically want to update.; or
Click the ride to see its details then click the three-dots icon to edit.

It is recommended to click the icon to go into Full-Screen mode.

1.3. Match Found!

For Public Rides, it is normal that a user will take time to look for a match for their ride.

Note: The system is smart enough to know if your ride will be a feasible match to another ride even if they do not have the exact same location and time details. Such matches will be flagged as "Not Optimal". There should be a prompt that states that the match is not optimal and a user may choose either proceed or not.

Tip: If you initially didn’t get a match, it is advised that you don’t cancel the request right away. Any ride that isn't matched will still be available for others to match with, right up until its departure time.

You will receive an in-app notification when your ride has found a match. Opening the notification will redirect you to another page with further details of the booked ride and the matched carpooler.