This article explains how to resolve common issues with in-app notifications, push alerts, and SMS messages in the Carpool Mobile App.
Notifications keep riders informed about ride updates, carpark activity, and important announcements from their organisation
TABLE OF CONTENTS
Notification Types
Type | Description |
| In-App Notifications | Appear within the app (e.g., under the bell icon or banner alerts). |
| Push Notifications | Delivered to the phone’s lock screen or notification center for time-sensitive alerts. |
| Carpark Notifications | Triggered when a vehicle enters or leaves a geofenced carpark zone. |
| Ride status Notifications | Sent when a ride is requested, cancelled, or merged. |
| Organisation Announcements | Messages from administrators about events, schedule changes, or service updates. |
| SMS Alerts | Sent via text message about ride updates. |
Here are notifications that can be received by the users : What Notifications will I receive for my Carpool and Parking Reward?
Common Notification Issues
| Issue | Description |
| In-App Notifications Not Appearing | Alerts do not display within the app, even when expected. |
| Push Notifications Not Received | No alerts on lock screen or notification center. |
| Delayed or Missed Alerts | Notifications arrive too late or not at all. |
| Notification Preferences Not Set | Alerts are disabled in app or device settings. |
| SMS or In-App Notifications Disabled | SMS alerts are blocked by carrier or device, or in-app alerts have been switched off in app settings. |
Step-by-Step Troubleshooting Guide
In-App Notifications Not Appearing
Confirm login is active and the device has internet access.
Confirm that the correct carpool network is selected.
Refresh the app by fully closing and reopening it.
Update to the latest version from the App Store or Google Play.
Push Notifications Not Received
Enable push notifications in device settings:
iOS: Settings > Notifications > Carpool App > Allow Notifications
Android: Settings > Apps > Carpool App > Notifications > Allow
Disable “Do Not Disturb” mode if active.
Turn off battery-saver mode, which may restrict background activity.
Reinstall the app if permissions were denied during setup.
Delayed or Missed Alerts
Confirm mobile data or Wi-Fi is stable.
Remove battery optimisation restrictions for the app:
Android: Settings > Battery > App Optimisation > Carpool App > Don’t optimise
Ensure sure the Carpool App is not restricted by battery optimization
iOS: Ensure Background App Refresh is enabled.
Enable location services for carpark or ride notifications:
Settings > Location > Carpool App > Allow While Using.
Notification Preferences Not Set
Open the Carpool App.
Go to: Profile > Edit > Notification Preferences.
Ensure all relevant alert types are enabled.
SMS or In-App Notifications Disabled
For SMS:
- Check if the number on the profile is correct and verified.
- Check that mobile carrier isn’t blocking the app’s text messages.
- Remove any SMS-blocking or spam-filter apps that could interfere.
For In-App Notifications:
- Go to: Profile > Edit > Notification Preferences and toggle alerts back on.
This option may apply to certain organisations or network, by default in-app notifications are enabled.- Ensure the app has permission to run in the background (especially on Android).