Having trouble setting your password in the administration portal, operations portal or mobile application? See the password requirements below that will help you understand the policy.

Password Requirements:

• At least 8 - 25 characters
• Contains at least 1 numeric character
• A mix of uppercase and lowercase letters
• Include special characters (such as * # @ $ ! and &). Note: Do not use _ , ( ) [ ] and { }.
• Have no ties to the user's personal information.

If you're setting your password in the support portal, it's as easy as using 8 or more characters, avoiding your name. We strive to simplify access to support.

NOTE: If you're still having issues with setting your password, contact [email protected] for assistance.