Once a carpooler (driver/rider) submits a booking request, notifications for updates on requested rides will be sent either via SMS, app, or email.

TABLE OF CONTENTS

Notifications Received when Carpooling

NOTE : Carpool notifications can be accessed and reviewed multiple times, ensuring that users can easily reference details and obtain information as needed. Unread notifications are marked and remain visible for messages that are unread and less than one week old.

Looking for a match

After submitting a booking, the carpooler will be notified that the platform is looking for a match.

Match accepted!

When a carpool match is accepted, the carpool requestor receives a notification. Clicking it opens the ride's detail.

No Match found

If no match is found near departure, the carpool requestor receives a notification.

The Car park found and Unable to find a carpark notifications are part of a new feature to be enabled or disabled upon the request of the organisation administrators.

Car park found!

If a matched ride includes a parking spot as a reward, the carpooler receives this notification.

For steps on how to verify the specific details of the carpark assigned to you, kindly see Have I been assigned a car park for my ride? article for more details.

Unable to find a car park

If the match ride is not allocated a parking spot reward, the carpooler receives this notification.

For some of the more common reasons that you might not have been assigned a car park, please see Why wasn't I assigned a car park for my ride? article.

Carpool invite (for private rides)

When a carpooler uses the Private Ride feature to ask someone to join them as either the driver or passenger, a notification is sent.

If you would like to learn more about the Private Ride feature, you can go to this link.

Ride Cancelled

When a driver or rider cancels their part of a matched trip, a notification is sent, and the platform will try to find another match for the requested trip.

Parking Permit Removed

For a trip that has been previously matched with a parking permit, it is possible that the owner of permit would withdraw from the trip. When it happens, the driver will be notified that the parking permit has been removed for the matched trip.

Ready to Leave?

On the day of the trip, carpooler will be notified 15 minutes before it starts.

The Named Extra Passenger feature can be enabled or disabled upon the request of the origanisation administrators.

Added as a passenger to a ride request (for Named Extra Passenger)

A carpooler will also be notified when someone they know adds them as a Named Extra Passenger to their requested trip.

Who is your Driver/Passenger on your ride as a Named Extra Passenger

Once a requested trip where a carpooler has been added as a Named Extra Passenger found a match, the carpooler will be notified with a message that looks like this.

Status changes within the individual rides shown on the home screen indicate these changes within the app.

NOTES:

Receiving messages on the mobile device can depend on local settings for application notifications and whether SMS communication has been disabled.
A carpooler will receive an email notification only for Ride Matched and Ride Cancelled instances.

Device Notifications

As previously outlined, push notifications are the default notification method set for user profiles that have signed into the mobile app.

In the following scenarios users can set a profile preference to assist them with receiving messages where they have a valid mobile number.

Where a carer, relative or friend logs into a user's profile on the mobile app to assist with managing bookings.
If a user does not have the ability to take the smart device with them when travelling and has a separate mobile phone.

If a user no longer wants to use the mobile app then the first course of action is to uninstall the app from all devices where they logged in. If the user profile has a valid mobile number, the communication will be via SMS.

In the mobile app's profile section, users can opt-in or opt-out of receiving SMS messages and Always Send SMS notifications as a primary communication method.

These features can be requested to be enabled/disabled by sending a request to the support team. For assistance with enabling these features or adjusting your SMS preferences, please contact us at [email protected]

NOTE: Push notifications are set as the default primary notification method upon user sign-up and it is important as a user has the appropriate notification settings on their device to get the information. SMS notifications can be included by following the steps indicated below:

Default Notification Method: Push notifications is the primary method service information is sent. Device settings should be set to allow these notifications and with appropriate alerting to them on the device. Please note that SMS is the fallback method when the push notification fails (e.g. the user has uninstalled the app).

Always Send SMS Notifications: To always receive SMS notifications in addition to push notifications—based on the scenarios outlined above—follow the steps below.

Users can opt in and out of receiving SMS messages : To opt in and out of receiving SMS notifications—based on the based scenarios outlined above—follow the steps below.